At Julia Joy, we are committed to providing clear communication and dependable customer support. If you have any questions about your order, our products, or store policies, our team is here to assist you.

Get in Touch

• Store Name: Julia Joy
• Email: info@juliajoy.shop
• Address: 16 Howard St, Belfast BT1 6PA, United Kingdom

Customer Support Hours

• Monday to Friday: 09:00 – 18:00 (GMT)
• Saturday, Sunday & Public Holidays: Closed

Response Time

Our customer support team aims to respond to all enquiries within 24–48 hours (Monday to Friday, GMT).
Please note that response times may be slightly longer during peak periods or public holidays.

Additional Information

• For order-related enquiries, please include your order number and full name to help us assist you more efficiently.
• We provide support exclusively via email communication to ensure all enquiries are properly tracked and resolved.

Our Commitment

We aim to provide accurate information, timely responses, and reliable support to ensure a smooth and transparent shopping experience.