Shipping policy

Last updated: April 24, 2026

At Julia Joy, we are committed to delivering your orders reliably, efficiently, and with full transparency.

Shipping Coverage

We currently ship to addresses within the United Kingdom only.

Shipping Cost

  • Free Standard Shipping on all UK orders
  • No minimum spend required

Order Processing

  • Orders placed before 17:00 (GMT), Monday to Friday begin processing on the same business day
  • Orders placed after this time, or on weekends and UK public holidays, are processed on the next business day
  • Orders are typically prepared and dispatched within 1–3 business days (Monday to Friday)

Delivery Timeframes

  • Estimated delivery time after dispatch: 2–5 business days
  • Total estimated delivery time: 3–8 business days (processing + shipping)

Please note:

  • Deliveries are made on business days only (Monday to Friday)
  • Orders are not delivered on weekends or UK public holidays

Order Tracking

  • A shipping confirmation email with tracking details will be sent once your order is dispatched
  • If you do not receive tracking within 3 business days, please check your spam folder or contact us at info@juliajoy.shop

Delivery Issues

If you experience any delivery issues:

  • Report delays, missing, or damaged parcels within 7 days of delivery
  • Contact us at info@juliajoy.shop with your order details
  • We will work with our courier partners to resolve the issue or provide a suitable solution

Currency & Payment Notes

  • All prices and transactions are processed in GBP (British Pounds)
  • Payments made in other currencies may be subject to exchange rates or additional fees applied by your bank or payment provider

Need Assistance?

For any shipping-related enquiries, please contact us:

  • Store Name: Julia Joy
  • Email: info@juliajoy.shop
  • Address: 16 Howard St, Belfast BT1 6PA, United Kingdom
  • Support Hours: Monday to Friday, 09:00 – 18:00 (GMT)
  • Response Time: 24–48 hours (Monday to Friday, GMT)

Important Notes

  • Processing time: 1–3 business days
  • Delivery time: 2–5 business days
  • Total timeframe: 3–8 business days
  • Shipping area: United Kingdom only